Questions before you order
What's in the box?
24 little doors. Behind each one there's a flat acrylic charm of a different dog in a holiday outfit, with a gold string so it's ready to hang. No repeats.
Are the pups 3D figurines?
Nope, they're flat. Think glossy acrylic cut-outs, about 1.2 in (3 cm) tall and printed in full color. Super light, so they hang on pretty much anything.
Is my dog's breed in there?
Maybe! There are 24 different dogs, with lots of favorites like corgis, pugs, huskies and dachshunds. Not every breed made it in though, so every morning is a bit of a surprise.
When should I order to start on December 1?
November 5 is the safe bet. We ship within 1 to 5 business days and delivery takes about 6 to 12 business days. If it shows up a few days late, just open the doors you missed and catch up.
Is shipping really free?
Yep. Free tracked shipping on every order, wherever you are.
Can I send it straight to someone as a gift?
Sure. Just put their name and address at checkout. The tracking e-mails come to you, so the surprise stays a surprise.
Can my dog play with the charms?
Please don't let them. They're small and come on strings, so keep them up on the tree, away from pets and kids under 3.
What if one of the doors is empty?
That really shouldn't happen, but if it does, send a photo of the open door to pupcharm.customer@outlook.com by December 31 and we'll refund $5 for every empty door. If the whole box shows up damaged, we'll send you a new one.