FREE SHIPPING, ANYWHEREORDER BY NOV 15 TO START ON DEC 124 DOORS, 24 DIFFERENT PUPSFREE SHIPPING, ANYWHEREORDER BY NOV 15 TO START ON DEC 124 DOORS, 24 DIFFERENT PUPSFREE SHIPPING, ANYWHEREORDER BY NOV 15 TO START ON DEC 124 DOORS, 24 DIFFERENT PUPSFREE SHIPPING, ANYWHEREORDER BY NOV 15 TO START ON DEC 124 DOORS, 24 DIFFERENT PUPSFREE SHIPPING, ANYWHEREORDER BY NOV 15 TO START ON DEC 124 DOORS, 24 DIFFERENT PUPSFREE SHIPPING, ANYWHEREORDER BY NOV 15 TO START ON DEC 124 DOORS, 24 DIFFERENT PUPS

Shipping policy

We ship worldwide. Every order is dispatched with tracking, and standard shipping is free on every order. The shipping cost, if any, is always shown at checkout before you pay.

PROCESSING

We need 1–5 business days to prepare your order and hand it to our carrier. In November and December processing can take the full 5 business days, and we will let you know if it takes longer.

All payments are subject to verification before dispatch. To help fight card fraud, orders with incorrect billing information or orders requiring additional verification may be delayed or cancelled.

We dispatch on business days only - not on Saturdays, Sundays or public holidays.

CHANGES AND CANCELLATIONS

Need to fix the address? E-mail pupcharm.customer@outlook.com within 12 hours of placing your order and we will update it or cancel the order with a full refund. After 12 hours your order is in processing and we are unable to make changes to it. We ship only to the address given at checkout.

WHERE WE SHIP

We ship to most countries worldwide, including APO/FPO/DPO addresses where our carrier accepts them. If your country is not available at checkout, we are not able to deliver there yet.

DUTIES AND TAXES

Orders shipped outside the United States may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in our prices or shipping and are paid by the recipient. If a parcel is refused because of these charges, the cost of the original and the return shipping may be deducted from your refund.

TRACKING

Every order is shipped with a tracking number. You will receive a shipping confirmation e-mail with that number as soon as your calendar leaves our facility.

Carriers can take a few days to update their systems. If you received your shipping confirmation more than 5 business days ago and your tracking number still shows no information, e-mail us at pupcharm.customer@outlook.com.

DELIVERY TIMES

Estimated delivery from dispatch: 6–12 business days. Deliveries to Alaska, Hawaii, APO/FPO/DPO addresses and remote areas usually arrive towards the end of that window, and customs checks outside the United States can add a few days.

These are estimates and do not include our processing time (1–5 business days). Specific delivery dates cannot be provided or guaranteed.

ORDERING FOR DECEMBER 1

An advent calendar is best opened on December 1, and carriers are at their busiest in late November and December. To open door 1 on December 1, we recommend ordering by November 5. Orders placed after that may still arrive in time, but we cannot promise it.

Arrived a few days late? No harm done: open the doors you have missed all at once and catch up with the countdown.

While we do everything we can to get your order to you on time, we cannot be held responsible for conditions beyond our control - carrier backlogs, public holidays, severe weather, strikes or civil disruption - and these can cause delays beyond our original estimate.

THE PARCEL

Each calendar ships in a protective mailer: the printed box with 24 numbered doors, each hiding one flat acrylic charm with a gold hanging cord. Orders of more than one calendar may arrive in one parcel or in several, on the same day or a few days apart.

SENDING IT AS A GIFT

You can ship a Pupcharm calendar straight to someone else: enter their name and address as the shipping address at checkout. The shipping confirmation and tracking e-mails go to the e-mail address you give at checkout, so you can follow the parcel yourself.

LOST, STOLEN OR DAMAGED PACKAGES

If your order includes Shipping Protection and your package is lost, stolen or arrives damaged, e-mail us at pupcharm.customer@outlook.com with your order number and a photo, and we will ship a new calendar at no cost - no carrier claim needed.

Without Shipping Protection: if tracking shows your package as delivered but you have not received it, please report it to the carrier and file a claim with them, and let us know at pupcharm.customer@outlook.com so we can help. If the box arrives crushed or charms arrive broken, e-mail us within 14 days of delivery with a photo of the calendar and the packaging and we will send a replacement at no cost. We use the carrier's delivery timestamp when reviewing damage claims.

WRONG ADDRESS

It is the buyer's responsibility to make sure the shipping address is correct before submitting an order. Orders cannot be retrieved once shipped. Orders returned to us because of an incorrect address can be reshipped at the buyer's cost.

CONTACT

Questions about an order or a delivery: pupcharm.customer@outlook.com